VTiger CRM got some cool Features like Sales Force Automation, Marketing Automation , Customer Support & Services , Microsoft Outlook Integration , Message Board Integration with multi lingual
support including Dutch, German.
vtiger CRM is an open source Customer Relationship Management (CRM) software mainly for small and medium businesses. vtiger CRM is built over proven, fast, and reliable LAMP/WAMP (Linux/Windows, Apache, MySQL, and PHP) technologies and open source projects, such as SugarCRM (SPL 1.1.2), phpBB (GPL), and others.
vtiger CRM leverages the benefits of open source software and adds more value to the end-users by providing many enterprise features, such as Microsoft® Outlook® integration, Calendaring, Helpdesk, E-mail integration, Message Board integration, Security Management, Product Customization, and others.
vtiger CRM software installation is very simple as all the necessary software, such as Apache, MySQL, and PHP are integrated and executables are made available both for Windows and Linux (RedHat, Debian, SuSe,
Fedora, and Mandrake) operating systems in SourceForge.net. You need not concern too much about setting up database, Web server, and other software.
vtiger CRM also provides, enterprise grade business productivity enhancement utility, vtiger Outlook Plug-in for Microsoft® Outlook® users. It is an Open Source Project covered under vtiger Public License 1.0 (VPL 1.0) based on Mozilla Public License 1.1, and complements the vtiger CRM software. Microsoft® Outlook® integration with vtiger CRM reduces the unnecessary duplication of work while communicating with customers.
What is New ?
Helpdesk
- Manage trouble tickets reported by customers.
- Manage frequently asked questions for better customer support.
- View the cumulative statistics of all trouble tickets.
- Customize the helpdesk fields.
Products
- Manage company wide products list.
- Store documents related to products in a centralized location.
- Associate trouble tickets with products.
Email Integration
- Create Mail Merge Templates.
- Send Mass E-mails to Contacts and vtiger CRM users.
Product Customization
- Add custom fields in leads, contacts, accounts, and
opportunities modules.
- Add/Modify pick lists to modules as per your business requirements.
Security Management
- Define team roles as per your organization structure.
- Control the access to modules according to the user's role.
- Archive the login history of each user for better auditing.
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"A candle loses nothing by lighting another candle"